Delivery & Returns

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Delivery

 

Unless otherwise agreed, delivery will be made from Paul Pichler's warehouse to the delivery address provided by the Customer. It is pointed out that all information about availability, shipping, or delivery of a product is only estimated information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates. If Paul Pichler discovers during the processing of your order that products ordered by you are not available, you will be informed separately by e-mail. If Paul Pichler is not able to deliver the ordered goods through no fault of its own because the supplier of Paul Pichler does not fulfill its contractual obligations, Paul Pichler is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available. The legal claims of the customer remain unaffected. If a delivery to the customer is not possible because the customer cannot be found at the delivery address provided by him, the customer shall bear the costs for the unsuccessful delivery.

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Return costs agreement, right of revocation, or exclusion

 

Cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Paul Pichler Goldschmied - zHd Retourenabwicklung, Neustiftgasse 47 , 1070 Vienna, Österreich, office@ppichler.com) by means of a clear statement (eg a letter sent by mail or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for testing the condition, properties, and functioning of the goods.

 

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, as well as to goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.

 

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back).

- To Paul Pichler Goldschmied - zHd Returns Processing, Neustiftgasse 47, 1070 Vienna, Austria, office@ppichler.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

 

(*) Delete where not applicable.

 

Special instructions

If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives).

If you wish to avoid a contractual obligation as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.